Help Center

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• We also accept offline payments via direct bank deposit.

We ship throughout the UK and Europe.  If our cart is not set-up for your destination country please contact us with your requirements and we will email you a shipping quote based on the information you provide.

The current list of standard shipping distinations are:

Austria
Belgium
Czech Republic
Denmark
Finland
France
Germany
Guernsey
Hungary
Ireland, Republic of
Isle Of Man
Italy
Jersey
Luxembourg
Monaco
Netherlands
Norway
Poland
Portugal
San Marino
Slovakia
Slovenia
Spain
Sweden
Switzerland,

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@advancedacoustics-uk.com with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

You have the option of exchanging an eligible order instead of returning it for a refund. The funds from the original order will be transferred to a Gift Card when the exchange is processed. If the exchange order is returned, we will issue the refund back to a Gift Card for the full amount (minus shipping). An exchange also requires the original order to be returned to us within 14 days. If we do not receive the original order within 14 days, the credit card on file will be charged the full amount of the replacement order. Please give us a call, chat, or email, and we will gladly share more details on how to process an exchange.

For the vast majority of returns, it takes about 2-3 Business Days for your package to come to us, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.