Help Center

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• We also accept offline payments via direct bank deposit.

Most UK orders over £250 will have free shipping. Orders under £250 will be charged from £12.00 for shipping depending on your chosen delivery method and country. Larger items such as Plasterboard, Soundproofing Sheet Materials, Bulk Pallets and our Silent Space Isolation Booths will be charged at pallet rate from £65.00. The full price will be displayed at checkout. 

We ship throughout the UK and Europe.  If our cart is not set-up for your destination country please contact us with your requirements and we will email you a shipping quote based on the information you provide.

The current list of standard shipping distinations are:

Austria
Belgium
Czech Republic
Denmark
Finland
France
Germany
Guernsey
Hungary
Ireland, Republic of
Isle Of Man
Italy
Jersey
Luxembourg
Monaco
Netherlands
Norway
Poland
Portugal
San Marino
Slovakia
Slovenia
Spain
Sweden
Switzerland,

No. Currently, we have a 'virtual' catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog. If there is a particular product or design that you are interested in, please feel free to contact us and we will be happy to help you locate it.

Yes we do! To get in contact with one of our live chat specialists, look for the Live Help button located on the bottom right hand of any page.  Please be aware that we only have live chat available during normal office hours.

You can write a product review with just 5 easy steps:

   1. On any product page, scroll down to below the description, you will see a button titled ‘Write a review’.

   2. Once you click on that button you will see a number of text boxes, and a rating section. Please fully complete the form.

   3. Then, click on the blue ‘Submit Review’ button..

   4. Once you’ve submitted your review, it may take up to 5 business days for it to appear on the site.

   5. Please visit our Review Guidelines concerning your submission of reviews.

There are two quick and easy ways to unsubscribe from our mailing list.

1. Call us at 01623 643609 and one of our customer service representatives will take care of your request over the phone.
2. Email us at info@advancedacoustics-uk.com and one of our customer service representatives will unsubscribe your email address.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@advancedacoustics-uk.com with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

You have the option of exchanging an eligible order instead of returning it for a refund. The funds from the original order will be transferred to a Gift Card when the exchange is processed. If the exchange order is returned, we will issue the refund back to a Gift Card for the full amount (minus shipping). An exchange also requires the original order to be returned to us within 14 days. If we do not receive the original order within 14 days, the credit card on file will be charged the full amount of the replacement order. Please give us a call, chat, or email, and we will gladly share more details on how to process an exchange.

For the vast majority of returns, it takes about 2-3 Business Days for your package to come to us, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, JCB, and PayPal for payments.

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You need to enable cookies on your browser to enjoy all the shopping features on Zappos.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "Logout" link at the top of the page.

For more information about how we use cookies, See Our Privacy Policy.

Yes! If you're looking for the perfect gift or just doing some last minute shopping, Gift Cards are the perfect solution for you!

We have written an article outlining the best method for cleaning your fabric wrapped acoustic panels.  Check out the link below to be directed to the relevent article:

High End Audio Acoustic Panels

Office and Classroom Acoustic Panels