- Visit our website at www.advancedacoustics-uk.com.
- Browse our products and select the items you wish to purchase.
- Add the selected items to your shopping cart.
- Proceed to the checkout page.
- Fill in the required billing and shipping information.
- Select your preferred payment method.
- Review your order details and confirm the purchase.
- Complete the payment process.
We currently accept AMEX, Apple Pay, ClearPay, Diners Club, Discover, Google Pay, Maestro, Mastercard, Shop Pay, Union Pay, Visa.
Yes, we offer bulk and wholesale discounts on large quantity orders. For more information about bulk pricing or to discuss your specific requirements, please send an email
The processing time for your order will vary depending on various factors such as the product ordered. Typically, our standard order processing time is 1-2 business days. For custom made orders it will be longer. Please note that processing time does not include shipping time.
We understand that you may need to make changes to your order after it has been placed. We will do our best to accommodate your request. Please contact our customer support team at here as soon as possible with your order details and requested changes. We will assist you accordingly.
Once your order has been processed and shipped, you will receive a confirmation email containing the tracking information. You can use this information to track the status of your order. Alternatively, you can log in to your account and navigate to the "Order History" section to track your order. If you have any issues or questions regarding tracking, please contact our customer support team.
The delivery time for your order depends on your location and the product being delivered. Typically, our standard delivery time within the UK is Next Working Day. Please note that international orders may take longer to arrive.
Yes, we offer international shipping to various countries. During the checkout process, you will be able to select your country for delivery. Please note that additional shipping fees, customs duties, and taxes may apply for some international orders. These charges are determined by your country's customs authorities and are the responsibility of the recipient. If there is no shipping option for your order please contact us for a shipping quote.
We take great care in packaging our products to ensure they arrive in excellent condition. However, in the rare event that your order arrives damaged, please notify our customer support team immediately. Provide them with the necessary details, including photographs of the damaged items and packaging, if possible. We will work with you to resolve the issue and arrange for a replacement to be dispatched or refund as necessary.
If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that if your order includes a custom made item such as fabric wrapped acoustic panels or your order has already been processed or shipped, cancellation may not be possible. Our team will provide you with the necessary assistance and guidance regarding your specific order.
We have a hassle-free return policy. If you are not completely satisfied with your purchase, you can return the product within 30 days of receipt. The item must be in its original condition and packaging. Please review our detailed return policy for more information on the return process, eligible items, and any applicable restocking fees or return shipping costs.
Yes, you are welcome to visit our factory to collect your order or view some products before ordering. We don't have a showroom. Our location is Unit B Maunside, Mansfield, NG18 5GU. Please note that it's always a good idea to check our opening hours and make an appointment in advance to ensure that someone is available to assist you.
Yes, our products are specifically designed to meet fire safety standards. We prioritise the safety of our customers, and our acoustic foam and soundproofing products are manufactured using fire-resistant or flame-retardant materials. Please refer to the product descriptions or specifications for specific fire safety information.
Yes, we offer customisation options for acoustic foam. If you require specific sizes or shapes that are not available in our standard product range, please contact our customer support team. They will be happy to discuss your requirements and provide you with more information on the custom order process, including pricing and lead time.
Yes, we provide installation instructions and guidance for our products. Each product comes with detailed instructions, and we also offer installation guides on our website. If you have any specific questions or need further assistance, please don't hesitate to reach out to our customer support team.
Absolutely! Our products are designed to cater to a wide range of applications, including both residential and commercial settings. Whether you need soundproofing solutions for your home, office, recording studio, or any other space, our products are versatile and can be used in various environments.
At Advanced Acoustics, we take your privacy seriously. We are committed to protecting the confidentiality and security of your personal information. Our privacy policy outlines how we collect, use, and safeguard your data. We only collect the necessary information required to process your orders and provide a personalised shopping experience. We do not share your information with third parties for marketing purposes. For detailed information on our privacy practices, please refer to our privacy policy.
Yes, we understand the importance of evaluating the quality and suitability of our products. We offer sample requests for our acoustic foam. You can request a sample by contacting our customer support team. Please provide the specific product(s) you are interested in, and our team will guide you through the sample request process. Please note that sample availability may vary depending on product availability and any associated costs.
Absolutely! We provide comprehensive technical support and guidance for the installation of our products. We understand that proper installation is crucial for optimal performance. Our website includes installation guides and resources to assist you. Additionally, our knowledgeable customer support team is available to answer any installation-related questions you may have. Feel free to reach out to us via email, phone, or live chat, and we will provide you with the guidance you need to ensure a successful installation.
